Privacy Policy – DoorLink
Last updated: October 2025
At DoorLink, we value your privacy and are committed to protecting the personal information of residents, property managers, and visitors who use our condominium access control system. This Privacy Policy explains what data we collect, how we use it, and the rights you have regarding your information. By using DoorLink, you agree to the terms outlined below.
1. Information We Collect
We collect only the information necessary to provide secure and reliable access control:
-
Resident & Tenant Information
Name, unit number, mobile phone number, and QR code assignments. -
Access & Event Logs
Time-stamped records of door entry attempts, successful unlocks, and system activity. -
Video Evidence
Optional video snapshots or footage from integrated cameras, stored in a secure database for audit and evidence purposes. -
Manager & Admin Information
Contact details, login credentials, and configuration settings used to manage one or more buildings. -
Technical Data
Browser type, device identifiers, IP address, and usage patterns for performance and security monitoring.
2. How We Use Your Information
We process collected information to:
- Authenticate residents and grant access without requiring mobile apps or new hardware.
- Maintain complete activity databases for security, compliance, and auditing.
- Provide property managers with dashboards, analytics, and reporting.
- Detect and prevent unauthorized access or suspicious activity.
- Improve service uptime, performance, and customer support.
3. Sharing of Information
DoorLink does not sell or rent your personal data. We may share limited information only when:
- Required by law, subpoena, or government request.
- Necessary to investigate and prevent fraud or security threats.
- With service providers (e.g., cloud hosting, analytics) who are bound by confidentiality agreements.
- At the direction of authorized property managers for building-level administration.
4. Data Retention
- Access & event logs: Retained for up to 10 years, depending on manager settings.
- Video evidence: Retained according to storage plans and compliance requirements.
- Account data: Retained while you remain an active customer, and deleted within 90 days after termination unless legally required.
5. Security
We implement industry-standard safeguards to protect your data:
- End-to-end encryption for data in transit.
- Encrypted storage for all access logs and video files.
- Multi-factor authentication for administrators.
- 99.9% uptime with continuous monitoring.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and review your personal data.
- Request correction or deletion of your data.
- Restrict or object to certain processing activities.
- Request a copy of your data in a portable format.
To exercise these rights, contact us at privacy@mydoorlink.com.
7. International Use
DoorLink is operated globally. By using our services outside of your country, you agree that your information may be transferred and stored in regions where our servers and providers operate, subject to appropriate safeguards.
8. Children’s Privacy
DoorLink is designed for residential buildings and property management. It is not directed to children under 13, and we do not knowingly collect data from minors.
9. Changes to this Policy
We may update this Privacy Policy periodically. Updated versions will always be posted at mydoorlink.com/privacy-policy with the revision date.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us:
DoorLink Support